Points to note for HIV self-test kit ordering
General information
  • HIV self‑testing is suitable for most people. Click here to learn more about rare exceptions and specific circumstances.
  • HIV self-testing is used for preliminary screening. Any positive HIV self-test result must be confirmed by laboratory-based testing with a venous blood sample.
Order and refund
  • Only one self-test kit can be ordered in the account at one time and re-ordering is allowed only at least three months.
  • Order cannot be cancelled once confirmed.
  • You are required to make a payment on hold of HK$130 via third party electronic payment platform (PayPal). The payment on hold (HK$130) will be cancelled once you upload the result and complete the “Feedback Questionnaire" within 14 days from the order date. Throughout the process, you will only be responsible for the shipping fee (approximately HK$30, except for orders that applied promotion code during test kit ordering).
Collection point

Test kit is available for self-pickup only as the HIV Testing Service website provides services anonymously and does not collect additional personal information, such as address from user.

The test kit will be delivered by SF Express to your preferred SF Express self-pickup point (available in Hong Kong only), including SF stations, convenience stores or Shell gas stations. When picking up the test kit, you will need to pay the applicable shipping fee (approximately HK$30, except for orders that applied promotion code during test kit ordering), which is subject to the final decision of the delivery service. For more details, please contact SF Express directly.

Pickup locations

Confidentiality

The information provided by users during the ordering process will be kept strictly confidential. Relevant information is only available to responsible staff when providing services (e.g. delivery service) and for the purpose of service improvement.